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returning goods - terms and conditions

Returning Goods - Terms and Conditions

  1. If you decide to return the product, which you bought with cash, card or cheque, we will provide you with a credit note in accordance with our normal trading practice; we will deduct the points from your VIP Privilege Card that you collected when you bought the product. When the credit note is used on a future purchase, the points will be added to your account.
  2. If you fail to present your VIP Privilege Card when returning an item the points can be automatically deducted from your account.
  3. If a product you buy with points is faulty, please return it to any Priory Saddlery store. If necessary we will re-credit your account with the right number of points. No cash refund will be given in these circumstances.